Houston Food Bank (HFB) is the largest food bank in the country. The Agency Locator Map pinpoints all of HFB's partners so Houstonians, HFB Hotline Operators, and other users can discover partner locations that is near a point of interest.
The map ui was confusing and required special instructions to tailor its results. There were two search bars and search results did not display upon landing. Our goal was to improve the usability of the map. HFB’s clients could not find agencies that were opened on days they were available.
This map had been a point of contention for a few months. As the feature list grew, the interface of this WP widget became more complicated. First I reviewed the map's existing functionality with the developer, we discussed possible solutions to improve the UX in relation to development effort.
Over a brief call with the Director of IT and their internal project managers, I asked for user-insights to help guide the design recommendations. The developer and I floated the idea introducing a search filter that enabled users to sort locations by day-of-the-week, similar to GoogleMaps at the time, during this call. We knew it would require a change to the map feed and could add additional hours to the request.
In 2018, our primary goal was to enhance the usability of the agency locator map. By adding a clear Day of the week filter, the design eliminated the need for two search inputs. Our direct contact was hesitant to approve the design, Jimmy proposed implementations plans and we got sign off
We secured approval for the redesign and changes to the feed within a few short weeks. The developer kept me in close contact as the map went into staging then production to help with visual QA.
Responding to the impacts of the pandemic, HFB asked us to work alongside another vendor to implement a new feed and update map UI to show more information about Partner locations to communicate how each site was responding to COVID-19 (e.g., car-side pickup, etc ).
Over a virtual meeting with the client and the new vendor, we discussed the new feed structure and working list of new attributes to consider. I worked in two short sprints to create high-fidelity mockups and interactive, responsive prototypes.
Because of Poetic's on-going partnership with HFB, the updated map ui was approved and implemented swiftly.
The developer kept me in close contact to help Visually QA the site