Almost all new business of The Cole Group (TCG) was created through word of mouth.
Their out-dated, unresponsive, website did not do them any favors. It was not well ranked, did not visually represent their price-point or explain their service offerings. Even though they serve clients across industries around the country, they consistently struggled to attract new clients upfront. Many of their current clients work with TCG after having a poor experience with an online competitor.
The Cole Group is a pre-employment background screening company in Houston, Texas.
A dated logo and website slowed down the sales process, some clients did not take TCG seriously.
Design a new logo and website that shows TCG is an established and innovative company.
3 months from strategy through development
Adobe Illustrator + inDesign
Launched Spring 2019
I was the primary creative for all design and development efforts.
During our strategy phase, I collaborated closely with the business strategist to guide stakeholder interviews and define business goals. Then I was the lead designer and developer. I checked in with my boss to review designs internally before presenting work to the client.
During this phase I collaborated closely with the business analyst to understand the background screening industry and our client's approach so we could better position TCG as an elite provider.
First I conducted secondary research to familiarize my self with this b2b industry, personnel background-screening. I learned what is common practice, how other businesses market themselves and a common pricing structure.
Building off my secondary research, I analyzed seven online competitors of TCG. I reviewed the strengths, weakness and tone of their websites as well as their branding.
Secondary Research Insights:
Unfortuantly we were not able to interview TCG's main audience, we relied on the executive team to inform us about their clients needs and motivations.
I contributed to the stakeholder interview script the business analyst used. I was not able to attend these interviews, so I reviewed the stakeholder interview recordings. These interviews helped shape our personas, content strategy and the remainder of the strategy report.
For the purposes of this case study, I created a provisional persona to help frame the TCG's target user.
My goal was to present TCG as an established company offering premium services. The final logo was approved after three design rounds with the client. We designed a responsive logo that would condense down to the initials of the businesses.
During the logo design process, the client got a Cliff’s notes version of marketing, I helped TCG define their value statement in the marketplace. After an ah-ha moment , the client came back with a request: teal within their brand. They loved the color was unique to the industry, we loved that it an additional boutique element
The biggest challenge was designing while developing. A hard deadline was sprung on the team before the web design phase began, we had to rush into development so I had to make a lot of design decisions while building the webflow project.
Here are key goals for the website:
With the exception of the homepage, we presented medium fidelity mockups of the all the unique pages to speed up the approval process. This approach allowed the client to focus on layout and content instead of colors and photography.
Introduce TCG as a boutique pre-employment screening company and drive clicks into key pages like the Services or Technology.
From their research methods through their customer service, TCG puts people first. In the hero imagery, we used a square outline to focus on individuals within their key industries.
Contact Sales is the emphasized page in the navigation because TCG's overall goal is to increase in-bound sales calls
The first half of the homepage, emphasizes TCG is an expert in this field. The teal section even touches on their unique approach to screening.
Show TCG's industry-specific solutions and recommended services.
The top section gives the client space to summarize their long term expertise within each industry
During development, the client wanted to frame recommended services as a service package to help guide the sales process with new clients.
TCG sources testimonials from their clients to highlight their service and expertise, this section is seen throughout the site.
Educate applicants on their rights and how to prepare for the pre-employment interview
It was important to clearly position TCG's role in the hiring process. Part of their negative web presence was caused by their cleint's unhappy applicants.
Answer common questions and provide some transparency about the pre-employment interview.
Provide all basic legal information applicants should be aware of including how to dispute results of a background check
I flexed my communication skills during this project and landed myself a promotion.
When presenting design comps, I had to really emphasize the why behind every section and decision to create a helpful feedback loop with the TCG executive team. Outside of a weekly sync, email was our primary tool to connect with the client. After a few weeks of tinkering, I found a format that created clear response from the executives.
TCG has relayed several compliments about their new brand, they are standing out at trade shows and are proud of their new look. Poetic is currently measuring the success of the website.